Terms and Conditions

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Terms and Conditions for customers

These are the terms and conditions on which we provide products to you.

Our products

All our mud kitchens are bespoke and made using recycled timber, sinks and taps to your specification wherever possible.  Your mud kitchen will come with different taps and sinks to the illustrations as each is unique.

Our products are treated for outdoor use but recycled wood does take on its own character when in its new environment. Please allow for movement, cracks and natural weathering.

If we are making the product to measurements provided by you it is your responsibility to ensure those measurements are correct. Please contact us if you need advice.

As all our mud kitchen products are bespoke and made to your original specification if you change your mind and would like to make changes please remember that may not be possible if work has started.

Delivery and collection

Please allow 4 weeks for delivery from day payment received unless otherwise agreed.

Delivery is included in the price of your product unless advised otherwise at the time of sale.

There is an option to collect from our work shop in Newcastle upon Tyne for those of you with vans or estate cars.

Please inform us if you require your mud kitchen for a certain date and we will do our best to accommodate your requirements.

Payment

Payment must be received in full before work may begin on your mud kitchen. Orders cannot be cancelled once you have received your order confirmation. Refunds are only given if a product is faulty or damaged and notified within 7 days of supply. The product will need to be returned to us for a refund to be given. You are responsible for any damage occurring after delivery or collection of the goods.

The product will need to be returned to us for a refund to be given. You are responsible for any damage occurring after you have taken receipt of the goods.

Any enquires or complaints please Contact Us